At the point when a client arrives at a call community by telephone, it's the IVR software that catches them. From here, clients pick the choices introduced to them. Now and again, this will be sufficient, and the client calls will not have to address a live specialist. Be that as it may, if they do, the ACD software will kick in. Difference between ACD and IVR software . The ACD software is liable for driving guests to the correct division or specialists. The ACD software guides them to the choices the client picked while collaborating with the IVR.